TCS Fresh aims to deliver all your seasonal farm fresh fruits and vegetable needs across Pakistan. As the logistics experts and market leaders, we are the partner of choice for end to supply chain solutions for all our home-grown farmers as we connect them to your door step and support their growth
TCS Fresh is a “farm to table” supply chain solution, bring quality, home-grown produce to your home. Our unrivalled network and scale across Pakistan also allows you to send your favorite seasonal fruits to your loved ones, wherever they may be. For ordering, visit your nearest Express Center or call us at (021)-111-123-456.
While TCS Fresh takes pride in delivering the freshest produce at your doorstep, we must also be mindful of the perishable aspect as we aim to connect farmers directly to their customers. Our return, refund and exchange policy is designed exclusively for your satisfaction.
TCS will work on the replacement of items right away if:
The produce delivered, are visibly hollow, or overripe. (subject to product characteristics)
Produce is damaged, or physically damaged or physically deteriorated within the same day of delivery.
Note: Customers are requested to share pictures of damaged produce via email or WhatsApp as soon as they find their produce damaged/hollow.
- When a produce customer has pre-ordered goes out of stock, we will initiate the refund to our customers at our soonest.
- TCS Fresh strictly scrutinizes the best quality of produce. In case of dissatisfaction with the quality of your order, we will not ship the particular produce and will refund you the amount against it.
Terms & Conditions:
- An order cannot be refunded once it has been dispatched or delivered.
- Although TCS Fresh sources top grade produce for best user experience, it’s notable that the taste and appearance of the produce may change with time and as the produce ages, its taste and shape will relatively change. Therefore, TCS Fresh will not be responsible for its refund.
- TCS Fresh will not accept the return or refund if the pictures are not clear or the in case of receipt not available.
TCS Fresh will not accept the return or refund if the produce is disposed.
To file a claim for our return or exchange, the customer must provide a valid receipt and notify us within 12 hours of purchase. Kindly note that the customer is responsible for the return of items at their own expense.