What is TCS On-Call Pick-up for corporate customers?
On-Call Pick-up is a TCS pick-up service for corporate customers. It is available Monday through Saturday for regular TCS services, from 11am to 5pm. TCS On-Call Pick-up service gives you the convenience of having your shipment picked up from your home or office. You can schedule a pick-up by calling 111-123-456.
Policy and Procedures Information
What happens if the consignee is not available at home/delivery address?
If the consignee is not available at the given address, our courier will deliver the shipment to a person who is available and will take down the signatures and relation of that person to the consignee. In case no one is available at the given address or if the address is closed, our courier would leave a message card for the consignee. After coordinating with the consignee, our courier will make a second attempt the following day. However, certain sensitive shipments governed by shipper regulations can only be received either by consignee or his/her blood relative at given address.
Does TCS offer Holiday Service?
Yes, TCS does deliver on holidays in the following cities: Karachi, Hyderabad, Sukkur, Quetta, Multan, Faisalabad, Lahore, Sialkot, Gujranwala, Islamabad, Rawalpindi, and Peshawar. For further details, chat with a live agent via our ‘Talk to Us’ tool or please call us at 111-123-456.
Does TCS also offer Holiday Service for international shipments?
TCS does not offer holiday service for international shipments.
In case a shipment is lost, will TCS be liable to give us the market value of the good that has been lost?
If the shipment is insured then yes, TCS is liable to pay the market value of the lost shipment. If the shipment is not insured, then the liability of TCS is limited as mentioned in the terms & conditions of carriage.
How much does TCS charge as insurance for high value goods?
Commodity-wide insurance rates vary, ranging from 0.5% to 2% of declared value of goods.
How does shipper know if his shipment is dutiable?
Each country establishes its own standards as to which goods are considered dutiable. For further details, please call us at 111-123-456.
What happens if an international shipment is pending and no new details are provided?
On all such pending shipments, the shipper will have to send new details within 5 working days from the date informed. If not, then shipper will have to abandon the shipment and it will be destroyed or disposed off. However, shipper still remains liable for all additional costs (including duty and taxes).
If an international shipment is dutiable, how does it affect delivery times?
All shipments must go through a customs clearance procedure, which can affect transit times. Normally it takes 1 to 5 business days to clear shipments through customs. However, some items particularly unusual or high-value items are detained by customs for a longer period of time.
What happens in case a shipper wants to return an undelivered international shipment to the origin?
For all such shipments, a Return to Origin (RTO) request will be notified in writing by the shipper and all return or redirection duties, taxes billed at destination & RTO charges will be payable by the shipper.
How can I claim for my shipment?
All claims for international/domestic shipments must be submitted in writing to TCS within thirty (30) days from the date that TCS accepted the shipment, failing which TCS shall have no liability whatsoever.
In case an international shipment is not delivered on the first attempt will TCS make another attempt?
Yes, the courier will automatically attempt delivery to the address the next business day before 5:00 PM. After two attempts, the package will be held at the local agent office until disposal arrangements are made.
Who pays duty on goods?
The consignee typically pays the duty charges. However, shipper may also choose to pay them, which means he is requesting Delivery Duty Paid Service.
Does TCS consider all shipments as liability?
Every international shipment is transported on a limited liability basis as provided on the airway bill. TCS liability is strictly limited to direct loss. TCS maximum liability in the event of loss or damage to a shipment is US$100 or the value on the airway bill whichever is lesser.
Services & Solutions
What are the range of services and solutions provided by TCS?
To view our range of services, click the Services and Solutions tab on top of the TCS homepage.
How do I find out the domestic and international rates?
For domestic rates, use the Rate Calculator under Quick Start on homepage.
Alternatively, follow the steps below for Domestic Express tariffs:
The General Rate Sheet given in Domestic Express (under Express) section of Services & Solutions on homepage.
The Heavy Express Rate Sheet in Domestic Express (under Express) section of Services & Solutions on homepage.
Please note that the rates given are not final and are subject to changes. TCS will share the final rates at the time of pick-up.
For International tariffs, follow the steps below:
Go to Services & Solutions on homepage
Go to Express -> International Express
Go to ‘Worldwide Express Saver’ section to download the International rates for KPK, Sindh and other regions.
Which TCS Express Centres are close to my location?
You can find out your nearest TCS Express Centre by simply selecting ‘Locations’’ under Quick Start menu on the homepage.
For all other queries, live chat with us using our ‘Talk To Us’ tool or call us on 111-123-456
Does TCS provide delivery details for all shipments?
TCS provides delivery details for all domestic shipments. For international shipments TCS provides delivery status only for major destinations. For areas which are on-forwarded through various means or delivered by third party, delivery details will not be available.
What is a Tracking/Air Waybill or Consignment Note Number?
Tracking / Air Waybill or Consignment Note Number is used by TCS to identify and track every shipment as it moves through the TCS network to its destination. TCS automatically assigns a tracking number to every shipment.
How can I track a shipment?
TCS provides the following options for you to track your shipments:
- Web Tracking (www.tcs.com.pk)
- TCS Mobile App
- Chat with a live agent using ‘Talk To Us’ tool
- Call 111-123-456 or Email us at firstname.lastname@example.org
Does TCS provide Shipment Status?
TCS delivers total service for complete customer satisfaction. From the moment the shipment is picked up to the precise minute it is delivered, TCS provides customers a complete shipment tracking status.
Web Track and Account Management Information
What does a status of “Courier out for Delivery” mean when checking the status of my shipment?
The status “Courier out for Delivery” in the tracking summary means that your shipment is on route for delivery and will be attempted for delivery the same day.
What events are recorded about the Shipment?
Shipment movement information is captured each time a tracking label is scanned. Common scans include the following information:
- Ship From
- Ship To
- Shipment Date
- Shipment Note
- Tracking Information
What will my detailed tracking response tell me?
Your detailed tracking response will list the following information:
- Tracking number
- Delivery status
- Delivery date and time
- Location where the shipment was delivered
- Date on which the shipment was shipped or billed
- Type of TCS service used to deliver the shipment
- Shipment weight
How long will an email response take?
A tracking response will be promptly returned to you by e-mail within 24 hours.
Can I track more than one tracking number in a single e-mail?
Yes. You can track up to 25 TCS tracking numbers in a single e-mail.
How should I format the tracking numbers when I track multiple packages?
Enter your tracking numbers into the body of the e-mail in the following formats:
- Leave a space between each tracking number
- Enter one tracking number per line
- Separate the tracking numbers with commas
What does “Returned to Shipper” mean when checking the status of my Shipment?
The status “Returned to Shipper” in the tracking summary means that the shipment was returned to the original shipper. Possible reasons for return include but are not limited to: shipment refused by the intended consignee, physical address not found by TCS, or unable to deliver after multiple delivery attempts.
Q. How will TCS respond to constantly changing circumstances?
TCS will continue to operate strictly within the instructions issued by the government and law enforcement agencies. We will also continue to take all necessary precautions and measures suggested by the World Health Organization (WHO) to contain the novel Coronavirus (to flatten the curve).
Our teams have developed comprehensive contingency plans to ensure smooth running of operations and deliveries.
Q. What measures is TCS taking to prevent the spread of the Coronavirus?
The logistics backbone of Pakistan and pioneer in delivery services, TCS continues to pave the way as a responsible and responsive leader in these uncertain times. In light of the evolving Corona Virus situation, we want to ensure that we are taking all possible measures to ensure the health and safety of our staff and customers alike.
- All TCS offices and Express Centers across Pakistan have been equipped with sanitizers
- All TCS staff is instructed to wash their hands or sanitize regularly
- All TCS couriers, Express Centers, and operational staff to wear surgical gloves and masks while handling shipments and serving customers
- All TCS Express Centers are cleaned and sanitized daily
- Comprehensive contingency plan in place to ensure smooth operations
- Tailored delivery solutions in response to the unique challenges of our customers
- Management liaising with relevant health departments and local hospitals
Q. Are you still making deliveries? Which cities have restrictions?
TCS is working hard to keep supply lines open for essential items.
Click to see which Express Centers are operating in strict compliance with government and health department instructions https://bit.ly/TCSECOp
Q. Are TCS Express Centers still open and operating?
As per the announcement of PM Imran Khan, all restrictions on movement of goods transport are to be lifted.
TCS is closely monitoring the situation and is in direct contact with relevant Government departments to fully restore it’s essential services as soon as possible.
For operational Express Centers, please visit https://bit.ly/TCSECOp
Q. Will my shipment be delayed?
We are trying our best to deliver shipments on time but due to the unprecedented coronavirus situation, customers may face service delays. We appreciate your cooperation apologize for any inconvenience.
For more information, call us on our 24/7 helpline number (021) 111-123-456 to get the status of your shipment.
Q. What are essential items?
Essential items are those that have been declared essential by the respective provincial and federal government. These include food, groceries, and medicines.
Q. Is it safe to receive a package from a novel Coronavirus affected area?
The World Health Organization (WHO), U.S. Centers for Disease Control, and Prevention (CDC) have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low.
Q. How is TCS keeping employees safe from the novel Coronavirus?
To keep our employees safe, TCS has taken the following steps nationwide:
- Implemented work from home for all non-essential staff members
- Equipped all TCS offices and Express Centers across Pakistan with sanitizers.
- Provided surgical gloves and masks to all TCS couriers, Express Centers, and operational staff.
- All TCS Express Centers and offices are cleaned and sanitized daily
- Guidelines issued by HR to create awareness about the coronavirus and ensure employees stay safe
How can I get in touch for any queries or customer support?
You can email us at email@example.com, live chat with us through the ‘Talk To Us’ tool or call us at 111-123-456.
How can I get in touch with you through social media?
How can I track my shipments?